Change Your Cancellation Policy

March 11, 2024

Want to offer guests more flexibility? Or maybe you'd like a little more protection against cancellations? Either way, it's easy to update your cancellation tiers. Learn more about how cancellation policies work.

How to Change Your Cancellation Policy

Desktop or Mobile

  1. Go to “Host Dashboard” and select the 3 dots in the upper right hand corner of the listing you want to change
  2. Click Edit
  3. Click Next to get to page 3, “Rate and Cancellation”
  4. Update your cancellation tiers — set the number of days before check-in and the refund percentage for each tier (up to 3 tiers). Make sure you continue to Save Listing.

How Cancellation Policy Changes Affect Existing Reservations

Any changes you make to your cancellation policy will only apply to future reservations and won't affect any pending or confirmed reservations. The cancellation policy that was set when you received a reservation will still apply to that reservation.