Refunds for Cancellations

Refunds for Cancellations

Your refund amount is determined by the property’s cancellation policy and when you cancel relative to your check-in date.

24-Hour Grace Period

If you cancel within 24 hours of booking, you receive a full refund of your security deposit, regardless of the property’s cancellation policy.

After the Grace Period

Your refund is determined by the property’s cancellation policy tiers. The cancellation modal shows your exact refund amount based on how many days remain before check-in. For example:

• 30+ days before check-in — 100% refund
• 14–29 days before check-in — 50% refund
• Less than 14 days — No refund

The exact tiers vary by property. When you click “Cancel” on your booking, the cancellation modal shows a detailed refund preview before you confirm — including the refund percentage, refund amount, and any non-refundable portion.

How to Find Your Host’s Cancellation Policy

• Before booking: View the cancellation policy on the property listing under “Things to know” or on the checkout page.
• After booking: Go to your guest dashboard, find the reservation, and click “Cancel” to see the refund preview. The reservation is not cancelled until you click “Confirm.”

Refund Details

• Security Deposit: Refunded according to the cancellation policy tiers. Always fully refunded if you cancel within the 24-hour grace period.
• Processing Fee: Included in the refund calculation. A 100% refund means the full deposit including processing fees is returned.
• Refund Timing: Refunds are processed through Stripe and typically appear on your statement within 5–10 business days.