Find your Host's Cancellation Policy

Find Your Host’s Cancellation Policy

Whether you’re booking or need to cancel, here’s how to find the cancellation policy for your stay.

Before You Book

You can find the cancellation policy on the property listing page under “Things to know” in the “Pre-Stay Cancellation Policy” section. It’s also displayed on the checkout page before you pay. The policy shows the refund tiers — how much of your security deposit is refunded based on when you cancel relative to check-in.

For an Existing Reservation

Go to your Guest Dashboard (or “My Stays”), find the reservation, and click “Cancel.” The cancellation modal will show a detailed refund preview including:

• How many days until check-in
• Whether you’re in the 24-hour grace period
• Your security deposit amount
• The refund percentage and dollar amount
• Any non-refundable portion

Your reservation is not cancelled until you click “Confirm.” Click “Keep Booking” to go back without cancelling.

24-Hour Grace Period

All bookings include a 24-hour grace period. If you cancel within 24 hours of booking, you receive a full refund of your security deposit regardless of the property’s cancellation policy.

Cancellation Deadlines

Cancellation deadlines are based on the check-in date in the listing’s local time zone. The refund amount depends on the property’s cancellation policy tiers and how many days remain before check-in.

Extenuating Circumstances

Did an emergency or natural disaster disrupt your reservation? You may be eligible for a refund under our Extenuating Circumstances Policy.

Issues During Your Stay

If you encounter issues when you arrive, you may be covered under our Rebooking and Refund Policy.